Vacancy help desk employee

We are a software company active in the veterinary sector (www.sonetas.eu), located in the center of Antwerp. In order to better assist new and existing customers, we are looking for a help desk employee.

Job description

You will be responsible for the first-line care of telephones and e-mails, helping veterinarians who have a question about our program Fuga and our mobile application myanimals.eu. Among other things, you will explain new functionalities, offer technical assistance and help install myanimals.eu. This both in Dutch and in French.

Certainly don't expect a call center mentality. Because in addition to first-line help, it is intended that you take on additional duties in the long term, depending on your strengths and interests. In this context, think of administrative assistance with invoicing, guiding starting customers, providing training, etc.

An encyclopedic IT knowledge is not required. We do expect that you are a bit IT-minded and that you are willing to learn.

We are currently looking for someone who can work part-time, with a permanent contract or on a freelance basis. We can agree on the work schedule.

Your profile

  • You are friendly and communicative
  • You can set priorities and organize your agenda
  • You are meticulous, responsible and independent
  • You have an excellent (written and spoken) knowledge of Dutch and French
  • Interest in the veterinary world is a plus

Our offer

  • Our office is in De Winkelhaak (www.winkelhaak.be), in the center of Antwerp
  • We are a small company with a no-nonsense culture
  • You get the opportunity to work at home regularly
  • We are a small team, so you get the chance to carry a lot of responsibility and to put your own stamp on what you do
  • You will receive training in the beginning and you will also be properly supervised afterwards
  • We stand for mutual flexibility

Interested?

Mail your resume and motivation letter to valerie@sonetas.eu. For more information you can reach us via the same e-mail address or via +32 493 30 98 19.