About us

We are the leader in Belgium in veterinary administrative software (SAAS) and we created the myPets platform. We are on a mission to strengthen our position in Belgium to plant our footprint in neighboring countries as well. Are you ready to grow with a vibrant team where your input makes an immediate impact?

What will you do?

As a Digital Trainer - Customer Success Representative at Sonetas, you will ensure that our customers get the most out of our software.

How? Simple:

• Train: Provide kick-ass training and create awesome (online) training materials.
• Support: Keep our documentation sharp and up-to-date.
• Help: Answer questions and solve problems so our customers are always satisfied
• Innovate: Help us identify and test new features that take our software to the next level.

Will you join our team? Together we can make a difference!

Who we’re looking for

You are a communicative team player who gets a kick out of passing on knowledge, creating all kinds of training materials and satisfying customers. Working with web-based applications is not a problem and you are interested in the world of veterinarians.

You have an excellent command of Dutch and sufficient French to be able to professionally communicate verbally and in writing (possibly with the help of a translator for the written language).

Job-related skills

• Provide training in: General basic knowledge (related to our software)
• Elaborate and adapt didactic programs, training tools, training material, ...
• Plan and organize training courses
• Define methods, resources and training tools for training
• Design and adjust training tools, tests, training programs, modules, plans, ...
• Receive trainees, propose training activities and modalities (course, content, etc.)
• Communicate knowledge to trainees
• Explain material and equipment to trainees and convey technical skills
• Develop orientation, information or training programs

Personal skills

• Responsibility
• Excellent communication skills
• Autonomy
• Customer orientation

What we have to offer

• A full-time position
• A competitive salary
• Extra-legal benefits: meal vouchers. home working allowance and group insurance
• ADV-days
• A great work environment

Location of employment

Motstraat 30 - 2800 MECHELEN Easily accessible by public transport, car, or bike from Brussels, Antwerp, Leuven.

Required studies

Professional bachelor's degree (PBA).

Work experience

At least 2 years of experience.

Language skills

• Dutch (really good)
• French (good)

#Contract

• Permanent Job
• Open-ended contract
• Full-time
• Day work