At Sonetas, we take initiative and pride in our work, seeing the company's success as our own. This means that we are proactive, responsible and take drive for results. 

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Ownership

We work together with a spirit of mutual respect, valuing everyone’s ideas and contributions and fostering an environment of open communication and active listening.

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Collaboration

We are committed to delivering superior products and services, ensuring attention to detail and maintaining high standards in all aspects of our work.

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Quality

Just like a perfect pizza, we believe in creating a harmonious blend of different ingredients. Our culture stands for teamwork, creativity and a touch of fun, making every working day enjoyable and rewarding.

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Pizza

Our core values

Join our dynamic team of marketers, developers, analysts and customer specialists and be a part of one of the most interesting scale-ups in veterinary software.

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Only the greatest people can make the greatest products. 

# About us

Sonetas is the leading provider of practice management software for veterinarians in Belgium, with plans to expand into the Netherlands and France. We offer innovative solutions like Fuga, myPets, Symphony, and Concerto to streamline veterinary practices and enhance patient care. With a dedicated team of about 15 people, we are a growing scale-up looking for passionate individuals to join us in transforming the veterinary industry.

You ensure that our customers get the most out of our solutions. You will do this by:
- Answering customer questions and assisting them with issues.
- Providing training and creating (online) training materials.
- Keeping documentation up to date.
- Testing new functionalities.
- Mapping out missing functionalities, both big and small.

If you enjoy technical tasks, we can complement your role with more technical activities such as preparing data migrations or installing mini-computers.

# Who we’re looking for
You are a communicative team player who thrives on satisfied customers. Working with web-based applications is no problem for you, and you are interested in the veterinary world.

You have sufficient knowledge of Dutch and French to communicate orally and in writing in a business context (possibly with the help of a translator for written communication).

# Job-related skills
- Domain: IT and telecommunications.
- Escalate complex technical issues to specialists (studies, research, maintenance, etc.).

# Personal skills
- Customer-oriented.
- Responsibility.
- Communication.
- Independence.

# What we have to offer
- A full-time position.
- A competitive salary.
- Extra-legal benefits: meal vouchers, work-from-home allowance, and group insurance.
- ADV days (compensation days).
- A fun work environment.

# Location of employment
Motstraat 30 - 2800 MECHELEN
Easily accessible by public transport, car, or bike from Brussels, Antwerp, Leuven.

# Required studies
No specific study requirements.

# Work experience
Limited experience (<2 years).

# Language skills
- Dutch (really good)
- French (good)

Warning: on several websites scammers have published fake vacancies in the name of Sonetas with the intention of swindling candidates. Communication with Sonetas is always and only via sonetas.eu mail addresses, not via other means of communication.

Customer Success Representative

# About us
Sonetas is the leading provider of practice management software for veterinarians in Belgium, with plans to expand into the Netherlands and France. We offer innovative solutions like Fuga, myPets, Symphony, and Concerto to streamline veterinary practices and enhance patient care. With a dedicated team of about 15 people, we are a growing scale-up looking for passionate individuals to join us in transforming the veterinary industry.

# Who we're looking for
To support our growth qualitatively, we are looking for a Functional Analyst within Sonetas to join our team in Mechelen. Sonetas is market leader in Belgium for veterinary administrative software (SAAS) and has ambitions to become so in other regions. Sonetas is a small, dynamic organization where you have a strong impact on the solutions created.

You will work closely with the product owner and customers to identify the real needs and together with the development team translate these into simple yet powerful new functionalities in our application(s) which you then functionally validate and test. You will also help develop integrations and build out our own APIs. You guide the support team in answering customer questions. You will collaborate on both a web application, a mobile app, a platform for end users and back-end connections with third parties.

You are a communicative team player who can switch smoothly between abstract and concrete, are keen on creating high quality software in an agile way and have experience designing (SAAS) software solutions, integrations and APIS.

# Job-related skills
- Proceed with functional and technical improvements
- Roll out the application (parameterization, follow-up, etc.)
- Guide or train users on the new professional processes and applications
- Perform and follow up on functional tests of the developed applications
- Formalize and define functional solutions
- Propose evolutions and functional extensions of the information system to the client
- Monitor and update technical, economic, ... information and regulations
- Analyze the architecture of the company's information systems
- Prepare data carriers for information flow or training and communicate them to the persons concerned
- Prepare, update and transmit charge books and functional and general specifications to the client
- Identify the client's needs
- Analyze professional processes
- Evaluate opportunity and feasibility

# Personal skills
- Digital thinking
- Critical thinking
- Customer focus
- Creativity
- Collaboration
- Communicating
- Planning and organizing
- Analyzing

# What we have to offer
At Sonetas, we believe it is important to maximize your skills and qualities in a growing, ambitious, financially sound company with a family atmosphere.

You can count on:
- A full-time position
- A competitive salary
- Extra-legal benefits: meal vouchers, home working allowance and group insurance
- ADV-days
- A cool working environment (hybrid, office at least 2 days/week)

# Location of employment
Motstraat 30 - 2800 MECHELEN
Easily accessible by public transport, car, or bike from Brussels, Antwerp, Leuven.

# Required studies
- Academic (focused) bachelor's degree (ABA)
- HOBU and university education
- Equivalent by experience.

# Work experience
- At least 2 years of experience

# Language skills
- Dutch (very good)
- French (good)
- English (to a limited extent)

# Contract
- Permanent Job
- Open-ended contract
- Full-time
- Day work

Functional Analyst

Ready to make your mark? Join us!

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Victor Clement

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Barbara Toscano

Find out why our people **love** it here.

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Jan Deroo

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Gerrit Cornelis

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Erik Vanderlinden

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Hendrik Somers

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Ingrid Pot

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Jan Haepers

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Dennis Van Roeyen

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Roeland Wyns

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Niels Van Zandbergen

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Chris Vesters

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Siebe Cooreman

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Get to know the **team**.

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sonetas

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Take control of your veterinary practice with Fuga! From appointment scheduling to patient records, stock management, and billing – Fuga is your all-in-one solution for delivering exceptional care.

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The fantastic practice management system.

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The most amazing appointment booking tool.

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