Phone call trouble

Dierenartsen De Nekker, a leading veterinary practice in Bonheiden, Belgium, was inundated with an overwhelming number of phone calls from clients. From scheduling appointments to inquiring about pet medical records, the constant stream of calls was becoming unmanageable, adversely impacting efficiency and client interaction.

"The practice received numerous daily calls for appointment bookings and medical record inquiries, which consumed a significant amount of staff time. Managing client inquiries and maintaining effective communication was a cumbersome process, often resulting in delays and frustration. The high volume of phone calls disrupted the workflow, making it difficult for the staff to focus on other critical tasks."

The solution

The implementation process was straightforward and smooth. De Nekker was able to roll out myPets without any major disruptions to their operations. The staff received positive feedback from clients, who appreciated the ease and convenience of the new system.

The implementation of myPets at De Nekker has been a game-changer. The platform not only reduced the volume of phone calls but also transformed client communication and boosted operational efficiency. By adopting myPets, De Nekker has set a new standard for veterinary practices in Belgium, showcasing the power of technology in enhancing client interaction and streamlining practice management.

"The impact of myPets has been transformative. Not only did we see measurable decrease in phone calls, but the overall quality of our work has improved dramatically. It has truly exceeded our expectations."

Thanks to Fuga and myPets, De Nekker has now more time to do what’s really important for them - taking care of pets! This means that they can work with less pressure, which risulted in a real boost of the vets morale.