Need for flexibility

DAP Aan de Nete, led by vets Raf Verboven and Kati Van Rymenant, specialises in the care of large pets, including cattle, sheep, goats, horses, pigs, llamas and alpacas. Their services range from curing, vaccinating and deworming to surgery, chipping and general care.

DAP Aan de Nete had problems with manual data collection during field visits. This process often resulted in delays and inefficiencies, which affected timely treatment decisions and communication with clients.

The solution

In 2009, DAP Aan de Nete implemented Fuga, which completely changed their way of working. Since then, they have enjoyed user-friendly software that is also accessible via mobile phone. Moreover, Fuga's team worked closely with DAP Aan de Nete to adapt the software to their specific needs. Extensive training sessions ensured smooth adoption.

"I find the mobile feature very useful to be able to end consultations on the spot already, so clients don't get overdue bills that we struggle to send with that we have so little time."

Real-time data access improved team coordination and customer communication, leading to higher satisfaction. Feedback from patient owners was positive from the start.

"Fuga is very easy to teach to new colleagues and if something is not clear I can always use the helpdesk to learn even more about Fuga."

The implementation of Fuga transformed DAP Aan de Nete's field operations, making them more efficient, accurate and customer-focused. Fuga's mobile compatibility feature played an important role in achieving these improvements, proving the value of advanced technology solutions in veterinary practices.